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Returns & Exchanges 

SoFree Creations wants you to be happy with your purchase. Each piece is handmade to order in our California studio, therefore like all handmade unique items we cannot offer refunds. 
Time is of the essence, and we will only accept exchanges within 14 days of the date your item was delivered. There are no refunds or exchanges on custom made or personalized items.
We are only able to accept a return that is unworn, unused, in the original condition. We cannot accept an exchange if it doesn’t meet these basic requirements.   
   
Before sending your return to us, please:
Step 1. Contact us via email at sofreecreations@gmail.com for an Exchange RMA.  In your email, please include your order number/receipt.
Step 2. Please mail your Wallet to us at:
SoFree LLC
2150 Thomas ave, #2,
San Diego, CA, 92109. 
Step 3. Upon receipt, we will issue you an online SoFree Discount Code for what you paid (minus shipping fee paid on the original order). So you can select your new wallet and purchase it online using that credit.
Do not send your Return without contacting us and obtaining RMA approval, as it will delay the exchange process.